Answers to common questions about custom artwork design, embroidery production, sizing, shipping times, and order policies.
What makes Mirage Line different?
Each piece begins with artist-led design. Our lead artist transforms your photo or concept into digital artwork which is then professionally embroidered onto premium fleece.
How does the process work?
First, your image or idea is converted into custom artwork. Second, the artwork is embroidered onto the garment using professional embroidery machines.
How long does production take?
Production typically takes 1–5 business days depending on order volume and design complexity.
How long does shipping take?
Once your order is completed, delivery typically takes 2–5 business days depending on location and shipping carrier.
Can I change or cancel my order?
No. Because every item is custom made to order, changes or cancellations cannot be made once an order has been placed.
Do you accept returns or refunds?
No. Due to the personalized nature of Mirage Line products, all items are final sale and are not eligible for refunds or returns.
Will the embroidery look exactly like my photo?
Embroidery is a stitched medium and is not an exact photographic reproduction. Details may be simplified or artistically interpreted to ensure the best embroidery quality.
What type of image should I upload?
For the best results, please upload a clear, high-resolution image. Avoid blurry photos, screenshots, pixelated files, or images with poor lighting.
How do I choose the correct size?
Each product page includes a detailed size chart specific to that garment. Please review the size chart on the product page before placing your order.
Because all items are custom made, orders cannot be returned for sizing issues.
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact vision@mirage-line.com within 5 days of delivery with your order number and photos of the issue.
How can I contact Mirage Line?
For questions about your order or our products, please email:
vision@mirage-line.com
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