Terms of Service

This website is operated by Mirage Line. Throughout the site, the terms “we,” “us,” and “our” refer to Mirage Line. Mirage Line offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from Mirage Line, you engage in our service and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness, and Timeliness of Information

4. Modifications to the Service and Prices

5. Products and Services

6. Photo Submissions and Intellectual Property

7. Accuracy of Billing and Account Information

8. Payment Processing

9. Shipping and Delivery

10. Optional Tools

11. Third Party Links

12. User Comments, Feedback, and Submissions

13. Personal Information

14. Errors, Inaccuracies, and Omissions

15. Prohibited Uses

16. Disclaimer of Warranties and Limitation of Liability

17. Indemnification

18. Severability

19. Termination

20. Governing Law

21. DMCA Copyright Policy

22. Binding Arbitration and Dispute Resolution

23. Design Interpretation and Embroidery Limitations

24. Customer Responsibility for Image Quality

25. Chargebacks and Payment Disputes

26. Artistic Interpretation of Custom Designs

1. online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.

You may not use our products for any illegal or unauthorized purpose. In using the service, you must not violate any laws in your jurisdiction including copyright and intellectual property laws.

A breach or violation of any of the Terms may result in immediate termination of your access to our services.

2. general conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions across various networks.

Payment information is always encrypted during transfer through secure payment processing systems.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without written permission from Mirage Line.

3. accuracy, completeness, and timeliness of information

The information available on this website is provided for general informational purposes only.

Mirage Line does not guarantee that information on this site is accurate, complete, or current. The content on this site should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this site at any time without obligation to update any information.

4. modifications to the service and prices

Prices for our products are subject to change without notice.

Mirage Line reserves the right to modify or discontinue products or services at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

5. products and services

Certain products or services may be available exclusively online through the website.

Mirage Line specializes in custom embroidered apparel created from photos, text, or design submissions provided by customers.

Due to the personalized nature of our products, each item is made to order. Minor variations in embroidery, color, placement, or scale may occur due to fabric differences and embroidery processes.

Because Mirage Line products are personalized and custom made to order, all sales are final and are not eligible for returns, refunds, or exchanges once production has begun, except where required by applicable law.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

6. photo submissions and intellectual property

By submitting images or content to Mirage Line, you confirm and warrant that:

I. You own the rights to the submitted image or have permission from the copyright holder.
II. The image does not infringe upon any copyright, trademark, or intellectual property rights.
III. The image does not contain unlawful, harmful, or inappropriate material.

You grant Mirage Line permission to use submitted images solely for the purpose of producing your custom embroidered product.

Mirage Line reserves the right to refuse any submission that violates intellectual property laws or our internal content policies.

Mirage Line is not responsible for verifying ownership of uploaded images and assumes that customers have obtained all necessary permissions.

Customers are solely responsible for ensuring that submitted content does not violate copyright, trademark, publicity rights, or other legal protections.

You agree to indemnify and hold Mirage Line harmless from any claims, damages, or legal expenses arising from the content you submit.

7. accuracy of billing and account information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

Mirage Line reserves the right to refuse or cancel any order if we suspect fraudulent activity or violations of these Terms.

Once an order has entered production, it cannot be modified or canceled.

8. payment processing

Payments made through mirage-line.com are processed securely through Shopify and trusted third party payment providers.

Mirage Line does not store full credit card numbers or sensitive payment details.

By completing a purchase, you authorize Mirage Line to charge the selected payment method for the total amount of your order.

9. shipping and delivery

Estimated production and shipping times are provided for convenience but are not guaranteed.

Once an order has been shipped, responsibility for delivery lies with the shipping carrier. Mirage Line is not responsible for lost, stolen, delayed, or misdelivered packages once they have been transferred to the carrier.

10. optional tools

Our website may provide access to third party tools that we do not monitor or control.

These tools are provided without warranties or guarantees, and your use of them is at your own risk.

11. third party links

Certain content, products, and services available through our website may include materials from third parties.

Mirage Line is not responsible for examining or evaluating the content or accuracy of third party websites.

12. user comments, feedback, and submissions

If you send us ideas, feedback, suggestions, or other materials, you agree that Mirage Line may use them without restriction.

We are not obligated to maintain comments in confidence or compensate you for any submissions.

13. personal information

Your submission of personal information through the website is governed by our Privacy Policy.

14. errors, inaccuracies, and omissions

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, promotions, or availability.

Mirage Line reserves the right to correct any errors and update information without prior notice.

15. prohibited uses

You are prohibited from using the website or its content:

I. For unlawful purposes
II. To violate intellectual property rights
III. To transmit malicious software
IV. To collect personal data of others without consent
V. To interfere with the security features of the website

Violation of these restrictions may result in termination of access to our services.

16. disclaimer of warranties and limitation of liability

Mirage Line does not guarantee uninterrupted or error free use of our services.

All products and services are provided on an “as available” basis without warranties unless otherwise stated.

Mirage Line shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

Because Mirage Line products are custom made based on customer submitted designs and images, Mirage Line does not guarantee subjective satisfaction with artistic interpretation.

17. indemnification

You agree to indemnify and hold harmless Mirage Line and its affiliates, employees, and partners from any claim or demand arising from:

I. Your breach of these Terms of Service
II. Your violation of any law or third party rights
III. Your submission of content that infringes upon intellectual property rights

18. severability

If any provision of these Terms of Service is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. termination

These Terms remain effective unless terminated by either you or Mirage Line.

We may terminate your access to the website if you violate these Terms.

20. governing law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California.

21. dmca copyright policy

Mirage Line respects the intellectual property rights of others and expects customers and users of our website to do the same.

If you believe that any content, design, or image used on mirage-line.com infringes upon your copyright, you may submit a written notice requesting removal of the material in accordance with the Digital Millennium Copyright Act (DMCA).

Your notice must include the following information:

I. Identification of the copyrighted work claimed to have been infringed
II. Identification of the material that is claimed to be infringing, including the URL or location on the website
III. Your name, address, telephone number, and email address
IV. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
V. A statement that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner
VI. Your physical or electronic signature

DMCA notices should be sent to:

vision@mirage-line.com

Upon receipt of a valid DMCA notice, Mirage Line will investigate the claim and may remove or disable access to the allegedly infringing material.

Mirage Line reserves the right to terminate the accounts of users who repeatedly violate intellectual property rights.

22. binding arbitration and dispute resolution

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, the use of our website, or the purchase of products from Mirage Line shall be resolved through binding arbitration rather than in court.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) and shall take place in the State of California unless otherwise required by law.

By agreeing to these Terms of Service, you agree that:

I. Disputes will be resolved individually and not as part of a class action lawsuit
II. You waive the right to a trial by jury
III. Arbitration will be the exclusive method for resolving disputes

Nothing in this section prevents Mirage Line from seeking injunctive relief or enforcing intellectual property rights in a court of competent jurisdiction when necessary.

23. design interpretation and embroidery limitations

Embroidery is a stitched art form and may not replicate photographs or digital artwork exactly.

By placing an order, you acknowledge and agree that Mirage Line will interpret submitted images and designs into embroidery format using professional digitizing techniques.

Due to the nature of embroidery, certain details may be simplified, adjusted, or omitted to ensure stitch quality and durability. These adjustments may include:

I. Simplification of fine details
II. Adjustments to color shades based on available thread colors
III. Changes to scale or placement for embroidery compatibility
IV. Minor artistic interpretation by our design team

These changes are considered part of the custom embroidery process and do not constitute a defect.

24. customer responsibility for image quality

Customers are responsible for submitting clear, high quality images suitable for embroidery.

Mirage Line is not responsible for poor embroidery results caused by:

I. Low resolution images
II. Blurry or pixelated photos
III. Poor lighting or unclear subject matter
IV. Screenshots or compressed images

If an image cannot be used for embroidery, Mirage Line may request a replacement image before production.

By submitting an image, you acknowledge that the final embroidered product is dependent on the quality of the submitted file.

25. chargebacks and payment disputes

By completing a purchase on mirage-line.com, you agree to contact Mirage Line directly to resolve any issue before initiating a chargeback with your bank or credit card provider.

Because Mirage Line products are custom made and personalized, initiating a chargeback without first contacting our support team may be considered a violation of these Terms of Service.

If a chargeback is filed and the order was delivered as described, Mirage Line reserves the right to:

I. Provide documentation and order records to the payment processor to dispute the claim
II. Recover any fees associated with fraudulent chargebacks where permitted by law
III. Refuse future service to customers who abuse the chargeback process

26. artistic interpretation of custom designs

Mirage Line creates custom embroidered products based on customer submitted photos, artwork, or text.

By placing an order, you acknowledge that embroidered designs are artistic interpretations of the original submission and are not intended to be exact photographic reproductions.

Embroidery is created using thread, stitch patterns, and fabric, which may result in stylistic differences from the original image. These differences may include:

I. Simplified facial features or outlines
II. Adjustments to colors based on available embroidery thread
III. Artistic interpretation of shading, detail, or texture
IV. Minor variations in placement, scale, or stitch direction

These artistic interpretations are a normal and expected part of the embroidery process and do not constitute a defect.

Because Mirage Line products are custom made and personalized, dissatisfaction based solely on artistic interpretation or stylistic differences from the original image does not qualify for refunds or returns.